pisoph Frequently Asked Questions

pisoph requires a valid Philippine government-issued ID — accepted documents include a Philippine passport, SSS/UMID card, PhilSys National ID, or driver's license. You will also need a proof of address document (a utility bill or bank statement dated within the last 90 days). Upload clear, unobstructed photos of both documents through your pisoph account dashboard. Verification is typically completed within 24 hours.

The minimum age to register and play on pisoph is 21 years old. This is the age requirement set by PAGCOR for all licensed Philippine online casino platforms. pisoph enforces this strictly through document-based KYC age verification. Any account found to belong to someone under 21 will be immediately closed and reported to PAGCOR.

No. Each individual player is permitted to hold exactly one pisoph account. Creating duplicate accounts — whether under the same identity or a different one — is a breach of the pisoph Terms and Conditions and will result in all associated accounts being permanently closed with balances forfeited. If you accidentally created two accounts, contact pisoph support immediately to resolve the situation.

Click the "Forgot Password" link on the pisoph login page. Enter your registered Philippine mobile number and you will receive a one-time password (OTP) via SMS. Use the OTP to access a secure password reset page where you can set a new login password. If you no longer have access to your registered mobile number, contact pisoph support via live chat for assisted account recovery.

To close your pisoph account, contact our support team via live chat or email at support at pisoph.club. Before closure, any verified real-money balance will be returned to your registered GCash or Maya wallet. Note that account closure is different from self-exclusion — if you are concerned about your gambling habits, we recommend using the self-exclusion tool instead, which takes effect immediately and is available in Account Settings.

The minimum deposit on pisoph is ₱100. This applies across all accepted payment methods including GCash, Maya, BPI, BDO, and UnionBank online banking. For 7-Eleven Cliqq cash deposits, the minimum may vary based on the outlet's processing terms. All deposits are credited to your pisoph wallet in Philippine Peso (PHP) with no conversion fees applied by pisoph.

GCash withdrawals from pisoph are typically processed within 1 business day — and in most cases, the funds arrive in your GCash wallet within 1 to 3 hours during regular operating hours. Withdrawal speed depends on whether your KYC verification is complete and whether the withdrawal triggers any additional compliance checks. pisoph does not charge its own processing fee on GCash withdrawals.

The minimum withdrawal on pisoph is ₱200. Withdrawals below this amount are not processed. There is no maximum single-withdrawal cap stated universally — individual limits may apply based on your account's KYC verification tier and the payment method selected. Your current applicable withdrawal limit is shown in the Cashier section of your pisoph account.

pisoph accepts GCash, Maya (formerly PayMaya), BPI online banking, BDO online banking, UnionBank online banking, 7-Eleven Cliqq (deposit only), USDT TRC20, and Coins.ph. All transactions are denominated in Philippine Peso (PHP). GCash and Maya are the most popular options among Filipino pisoph players due to their instant processing and wide availability.

pisoph does not charge its own processing fee on deposits or withdrawals. However, third-party fees imposed by your payment provider — such as network fees for USDT TRC20 transfers or inter-bank transfer fees from BPI or BDO — are outside pisoph's control and will be deducted by the payment provider before funds reach your wallet. GCash and Maya withdrawals from pisoph are generally fee-free on pisoph's end.

Bank transfer withdrawals via BDO, BPI, UnionBank, or Metrobank typically take up to 3 business days to process on pisoph. pisoph initiates the transfer within 1 business day of your withdrawal request being approved, but interbank processing times in the Philippines can extend the total delivery time. If your withdrawal has not arrived after 3 business days, contact pisoph support with your withdrawal reference number.

pisoph offers 1,200+ games including a wide selection of slot titles from leading providers popular in the Philippines. You will find JILI slots, which are hugely popular among Filipino players for their fast gameplay and jackpot mechanics, alongside titles from other certified game studios. pisoph's slot lobby covers classic 3-reel games, video slots with multiple paylines, and progressive jackpot slots with real PHP prize pools.

All virtual games on pisoph use a certified Random Number Generator (RNG) that has been independently tested and certified to meet PAGCOR's technical standards. This means every spin, card draw, and dice roll is statistically random and independent of previous results. pisoph's RNG certification is a requirement of our PAGCOR license. The published Return-to-Player (RTP) percentage for each game reflects the certified theoretical long-run return.

Yes. pisoph.club is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — the full pisoph platform, including all slots, live casino tables, bingo rooms, and the cashier, is accessible through your phone's browser. For the smoothest experience, use an updated version of Chrome on Android or Safari on iOS with a stable connection.

Yes. pisoph's live casino section features real human dealers streaming in real time. Available live games include Baccarat, Blackjack, Roulette, Dragon Tiger, and Sic Bo — all playable in Philippine Peso. Many of the live dealer studios serving the Philippines have Filipino-speaking hosts, making the experience particularly comfortable for local players. Access the live casino section from the pisoph Casino page.

If a verified technical fault — server error, game provider outage, or connectivity failure originating on pisoph's side — disrupts an active round, pisoph will void the affected round and return any real-money stakes to your account balance. If the disconnection was caused by your own internet connection, the round outcome will typically stand as recorded by the game server. Contact pisoph support with the round ID if you believe a technical fault affected your wager.

pisoph offers a welcome bonus for new account holders upon completing their first verified deposit. The exact bonus percentage, maximum PHP bonus amount, and qualifying payment methods are displayed on the pisoph promotions page at the time of your registration — bonus terms are updated periodically. All pisoph welcome bonuses are subject to wagering requirements before the bonus funds and any associated winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before it converts into withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total wagers before you can withdraw. pisoph specifies the wagering multiplier and the eligible games for each promotion in the individual promotion terms — always read these before claiming any offer.

Yes. Most pisoph bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within the expiry window, the bonus and any associated winnings are forfeited automatically. The specific expiry period for each offer is stated in that promotion's individual terms. Check your pisoph account's Active Bonuses section to see your current expiry dates.

Yes. pisoph has a tiered VIP loyalty programme that rewards regular players with cashback, faster withdrawal processing, higher limits, and dedicated account management. VIP tier status is calculated based on your monthly real-money wagering activity in Philippine Peso. Full VIP programme terms — including tier thresholds and benefit details — are available within your pisoph account under the VIP section.

Yes. pisoph operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that regulates online gaming in the Philippines. This means pisoph is a legal, regulated platform for Filipino players. PAGCOR licensing requires pisoph to meet ongoing standards for player protection, game integrity, AML compliance, and responsible gaming — all of which are subject to periodic regulatory audit.

pisoph provides deposit limits (daily, weekly, monthly), session time limits, reality check notifications, loss limits, short-term account breaks (24 hours to 7 days), and self-exclusion (30 days to permanent). All tools are accessible from Account Settings. Deposit limit increases require a 7-day cooling-off period. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. See the Responsible Gaming page for full details.

pisoph self-exclusion is activated from Account Settings under the Responsible Gaming section. You choose a period — 30 days, 90 days, 6 months, 1 year, or permanent. The exclusion takes effect the moment you confirm with an OTP. Once active, it cannot be shortened or reversed during the chosen period under any circumstances. After a temporary exclusion ends, a mandatory 7-day reflection window applies before your account can be reactivated. Permanent exclusion is irreversible.

If you feel your gambling on pisoph or any other platform is becoming a problem, act immediately — do not wait. Use pisoph's self-exclusion tool in Account Settings to lock your account right now. You can also contact pisoph support via live chat to request immediate account restriction. For independent support, PAGCOR operates a responsible gaming programme for Filipino players. The key warning signs are chasing losses, hiding spending from family, and gambling with money meant for essentials.